Pause, Listen, Respond

Nicole Lindsay has an interesting article on Lifehacker with some really good advice on how to take constructive feedback. Her recommendations begin with suggestion that one should pause before responding, which requires tremendous maturity, but is a skill worth practicing.  The advice on how to take constructive feedback reminds me of the Victor Frankl quote from the stellar Man’s Search for Meaning 

“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.”

If we pause, we can choose how we respond.

The rest of the list and her advice is all good.

Here’s one more of her suggestions which stood out:

As the person shares feedback with you, listen closely. Allow the person to share his or her complete thoughts, without interruption. When he or she is done, repeat back what you heard. For example, “I hear you saying that you want me to provide more detailed weekly reports, is that right?” At this point, avoid analyzing or questioning the person’s assessment; instead, just focus on understanding his or her comments and perspective. And give the benefit of the doubt here—hey, it’s difficult to give feedback to another person. Recognize that the person giving you feedback may be nervous or may not express his or her ideas perfectly.”

The entire article is filled with good advice for navigating what can be a difficult experience.

Lead Yourself